Pilot’s first role is to offer advice and counsel. Many communities are not aware that there is presently no licensing of HOA or Community managers.
Legislation was enacted in 2012 which called for the certification of everyone providing HOA or community management services, but no rules or regulations were enacted, no criteria for qualification was drawn up and no testing was created.
Since inception Pilot has required its employees to attend and pass as many classes as they can in the fields related to our business. Staff has been to classes held at local community colleges, and attended functions held by organizations that have focused their attention on providing valuable class material beneficial to community management. Pilot also provides some in house training and offers a bi-monthly lunch and learn at which vendors teach Pilot’s staff about roofing or plumbing procedures, ways to save water in landscaping, drought resistant plant material, how to extend the life of asphalt, the value of higher deductibles and other risk management services, along with a slew of other classes. Training is an ongoing process; staff is required to pass any exam required by the class and members are reimbursed for the cost of any studies they successfully complete.
While every management company can essentially provide the same services with or without supporting technology, Pilot focuses in this high tech world on hiring and training people who possess the desire to satisfy our client’s needs.
Of course we don’t always do that as when a member wants a discount on his dues because the pool heater wasn’t working one weekend, or he doesn’t like the new paint colors adopted by the association, or his dog just died. We even had one customer, who owed several thousand dollars, complain to the judge that we didn’t cut the grass frequently enough and he couldn’t even see the small patch of grass from his unit.
Pilot strives to offer a level of satisfaction so that even the unhappy customer knows that we tried to resolve his issue, problem or dispute. Everyone is treated the same as far as is humanly possible.
People live in the communities we manage, people enjoy the facilities within their communities, people pay the dues, and people do have disputes with their neighbors.
Our role, as we see it, is first to lower the temperature then to assist in the resolution of their issue. When it is not within our power we try to explain whose power controls; sometimes it’s the governing documents, sometimes it’s the law, sometimes it’s indeed their neighbor, sometimes a board will make a decisions in the best interests of the community even if not everyone agrees with it.
A great community has a great board of directors. Pilot has no say in who is elected to govern but excels at guiding and sharing information allowing boards to be better informed and able to reach the best decision after reviewing a number of better choices.
We believe the best decisions are made when one had a number of admirable choices.
We are very conscious of the terrific vendors who support our communities and bring thoughtful and in many cases cost saving suggestions to improve the lives of those who liv in a community. We are blessed with the knowledge some of the individuals who work with us bring to their different professions. We value the relationships we have with our vendors whom we pay weekly, while offering a fair arms-length and competitive basis for bidding.
Homeowners may pay your association dues online.